Have a question?
Your comfort is our priority. Find the answers you need here.
01. What is Felixking delivery range?
We currently ship to the contiguous United States only. Certain remote or non-contiguous regions may not be eligible for delivery. For full shipping details and availability, please refer to our Shipping Policy page.
02. How can I track the status of my order?
A confirmation of your order, which contains a shipment tracking number, will be emailed to you the day the product ships. Follow the status of your shipment at FedEx.com, UPS.com
03. After I submit my order, how soon will I receive the product?
For items in stock, the total delivery time is typically 4-9 business days after ordering (including 1-2 days for processing and 3-7 days for shipping).
04. Can I change my shipping address after ordering?
Yes, immediately contact our Customer Happiness Team at service@felixking7.com if you need to change your shipping address. While we can’t guarantee changes after the order has been shipped, we will do our best to accommodate your request.
05. What is Felixking return policy?
We offer a 30-day hassle-free return policy with a 100% money-back guarantee for eligible products. Please note that returned items must meet our return conditions to qualify for a refund. For more details, please visit our Return Policy page.
06. How can I make a refund?
Yes, you can get a refund within 30 days of purchasing the item. Please note that you must comply with our return policies to issue a refund. You can also contact us at service@felixking7.com for your general question.
07. Do I need to pay for return shipping?
No, we will cover the cost of any eligible return. If you paid for return shipping in advance, please contact us once we’ve received the goods, and we will reimburse you accordingly.
08. When can I expect to receive my refund?
If approved, your refund will be automatically processed to your original payment method within 10 business days.
09. What is the warranty period of the product?
The warranty period is 5 years, and you can contact us if there are any issues during this period.
10. Are there any costs associated with the warranty?
No. If your claim is approved, repairs and parts are provided free of charge. However, please note that the customer is typically responsible for any initial shipping costs to return the item, which may be reimbursed at our discretion based on the situation.
11. What does the 5-year warranty cover?
Our 5-year warranty covers any defects in materials or workmanship under normal household use. This includes issues like frame breakage, spring failure, or manufacturing flaws.
Coverage includes:
✔ Structural components (frames, mechanisms, springs)
✔ Built-in upholstery & padding (sofa cushions, chair seats/backs)
✔ Functional parts (office chair casters, gas lifts, armrests, etc.)
12. Is this warranty transferable if I sell the item?
No, this warranty is non-transferable and is only valid for the original purchaser who bought the product from Felixking or an authorized retailer.
13. What is the material of the chair?
The main materials of our chairs are divided into three categories: mesh, leather, and suede, and you can choose according to your needs. Mesh is breathable, cool, and comfortable; leather is waterproof, dustproof, and easy to clean; suede has the characteristics of scratch resistance, stain resistance, and pet damage prevention, making it very suitable for pet-owning families.
14. What is the weight capacity of the chair?
Our chairs all have a load capacity of 300 pounds, so you can choose with confidence.
15. Do your chairs come fully assembled?
Most models require simple assembly with included instructions and tools.
16. Are these chairs suitable for home and office use?
Yes, FelixKing chairs are designed for home offices, professional workplace and game environments.
17. Can the chair support long hours of use?
Yes, our chairs are built for extended daily use, making them ideal for work-from-home or office environments.
18. Do the chairs support different sitting positions?
Some models, such as cross-legged chairs, are designed for flexible sitting postures.
19. Can I adjust the height of the chair?
Yes, all FelixKing office chairs feature adjustable seat height.
20. Do the chairs recline?
Yes, selected models include reclining functions with tilt control.
Still Need Help?
Contact our customer service team anytime at service@felixking7.com or +1 (269) 397-4226.