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It is our great honor that you choose our site. Your satisfaction is the most important thing we continuously pursue. If regrettably, you find our item(s) have the following issues that could not meet your requirements, you have the right to return the item(s) to get a refund. It's really important for us to offer a fair and responsible return/exchange policy. We also will check each order before we arrange shipment

60 Days No Reason

Don't love your newRegolden-Book? We’ve got you covered! First, feel free to reach out to us on email or live-chat for a complimentary ergonomic consultation; it can take up to three weeks to get used to your new work posture, and we'd love to help adjust your furniture for a better fit!

If you'd like to proceed with a return, like-new Branch products in their original packaging can be returned for a refund within 60 days of delivery. During the warranty period, the customer does not need to provide return shipping costs

Please contact us via email (regolden-book@outlook.com ) for Return Material Authorization within 60 days of the order being received.

Our Return / Refund mailbox: regolden-book@outlook.com.A full refund guarantee can be made within 60 days from the date of purchase. We provide Five year for the maintenance warranty.The warranty is provided to the initial retail purchaser of any regolden products. For the warranty period described below, regolden warrants that the products will be free from defects in material and workmanship when used as intended and properly maintained.

How to start a warranty claim.To get a Warranty claim started:

  1. Contact us: Leave messages to us. There, you’ll find specific instructions about how to begin a Warranty claim. Please have your order number, the Product serial number, and your proof of purchase handy.
  2. Take photos or a video for your Product: Before you ship your product back to us for a Warranty claim, try to leave some evidence for yourself to prove your device is okay before you sent it back. (including photos or videos)
  3. Prepare your Product for Shipment: Pack your product in the shipping materials (e.g., a shipping box or shipping label) we provide you to deliver your product back to us. Once we receive your product, we’ll determine if it has a defect or malfunction covered by our warranty
  4. If your product conforms to our warranty policy.We repair or replace a new one for you and that is free.

Missing item(s), wrong item(s) or incorrect package sent

During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.
For any issues, please contact us and follow our warranty process:
1. Provide your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Returns processing limitation

If you have any after-sales issues, please contact us directly for a solution according to your case. We will confirm whether you need to return the item and to which address you may return it.
The following section describes the processing time required upon receiving your returned item.
For exchanges, the processing time for the exchanged item will be between 3-6 business days upon receiving your item back and depending on stock availability.
For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After we process your refund, the time it takes to show in your account depends on the payment method.
For Repair, the duration depends on item and manufacturer's spare parts inventory.

Your Rights

This warranty gives you specific legal rights. You may also have other rights based on your jurisdiction. This warranty does not affect the rights you’re provided by your jurisdiction concerning the sale of consumer goods.